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New support ticket
Check ticket status
Terms and Conditions
Placing an order
Payment methods and procedure
Returns and exchanges
I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?
Can I check my order status?
If I put an item into my shopping cart, will this mean that I have reserved it?
Can I add items to an order that I placed?
Will inventory be restocked?
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How long will it take for my order to arrive?
Can I use post office boxes and freight forwarding?
Can I organise for my order to be delivered to a different address?
Is my package insured?
What are the payment options?
Can I return a product received as a gift?
Will I receive a full refund when returning an order?
What are the terms and conditions of the Special offers?