All our shipments are handled by UPS. The table below gives you an impression about delivery times based on the service you select in the checkout. Besides this table, in the checkout you will be informed also about the expected or guaranteed delivery date. Please note that during sales periods delivery times can be higher than usual. Also keep in mind that shipments are only processed on European business days.


Additionally we will send you an e-mail at the moment your shipment is handed over to UPS. UPS will also send you an e-mail with tracking codes included, which allows you to follow your shipment through it's whole journey.


Information about customs

For shipments outside Europe it may happen that a package will be kept at customs for inspection. Unfortunately, the customs could take 30 days to send the package forward to the right address. Please let us know if you haven’t received your package after the customs clearance time. After those 30 days, we will start an investigation for your shipment.


Delivery Times

  • Please note that during sales periods delivery times can be higher than usual.
  • Delivery times as shown below count from the day your package is shipped from the BALR warehouse.
  • Expected delivery date is mentioned on the checkout page, in the order confirmation e-mail and in the shipping confirmation e-mail.


EUROPE

Delivery times vary depending on the UPS delivery service you choose:

Standard: 2-5 working days

Saver: 1-3 working days

Express: 1 working day


US

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-5 working days

Express: 1-2 working days


CANADA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-5 working days

Express: 2 working days


AUSTRALIA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-5 working days

Express: 2-3 working days


NEW-ZEALAND

Delivery times vary depending on the UPS delivery service you choose:

Saver: 5-7 working days

Express: 1-2 working days


ASIA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-5 working days

Express: 1-2 working days


CHINA

Delivery times vary depending on the regions and UPS delivery service you choose:

Saver: 5-7 working days


SOUTH-KOREA / TAIWAN

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-4 working days


EMEA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 3-5 working days

Express: 1-2 working days


AFRICA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 4-5 working days

Express: 1-2 working days


SOUTH-AMERICA

Delivery times vary depending on the UPS delivery service you choose:

Saver: 5-7 working days

Express: 2-3 working days