While requesting your return, you can choose between a refund or an exchange.

Please use the ´comment´ field to indicate your return wishes.

In case of an exchange, please indicate the size, color, and model.


Your refund will either be issued to the original payment method used when placing the order, or as BALR gift card. Shipping costs are not refunded, unless your items are faulty or if your order is cancelled.

Please note that it can take up to 10 business days for the refund money to enter your bank account.